Families & Students

With so many systems and operations in Waltham, it can be difficult to find who to contact. We're here to help!

Student Chromebooks

All students in grades 1-12 are provided a Chromebook for school use. 

Waltham Chromebook Not Working or Damaged

If your child's Chromebook is not working, contact your child's teacher to ensure the student drops off their Chromebook with our technicians. 

I need to purchase a new charger for my child's Waltham Chromebook

Chargers are available for purchase at My School Bucks. Sign up for a free account and choose Waltham Public Schools when signing up. After you purchase a new charger, please give our team 1-2 weeks to deliver the charger to your child's school. 

I'm not sure how to use a Waltham Chromebook at home

Please see our Chromebooks page for videos and guides on using Waltham Chromebooks.

What is the cost to replace a Chromebook?

The general cost to replace is around $320. We offer flexible pricing plans allowing families to pay on a schedule.

Aspen

PlusPortals are designed to enable school administrators and teachers to easily share data and engage with parents and students in a secure environment.

FAQ - Aspen

How do I get access to Aspen?

Your account will be automatically created and you will receive an email with login information. If you need assistance with your account please use the following link.

My information is incorrect in Aspen

Please contact your child's school secretary.

The grades on my child's report card do not match what I see in Aspen.

If you see a discrepancy between your child's report card and what is shown in PlusPortals, it is likely because your child's teacher edited your student's grades after the report card was created. If a grade change was officially submitted, this change will only be reflected in the final report card. Please contact your child's teacher regarding grades in Aspen.

Apptegy (District communications) Notifications

Our schools rely on Apptegy for daily or emergency communications.

If you believe you are not receiving communications, please contact your child's school to ensure your phone and email information is up to date. Please note, we cannot add new families to WPS over the summer until our student information is rolled over to the new year. This normally happens in mid-August. Until then, please check walthampublicschools.org for the most up to date information.

If you have multiple children, make sure your information is up to date for each child and each school. 

Apptegy - District Communications

You can opt-out of any future messages by responding “STOP” to the text message you received from number 98900.

If at any time in the future you would like to opt back in and start receiving the communication messages from the school, you can do so by sending “START” to 98900.

New Students - Google Accounts & Chromebooks

After a student is cleared for enrollment, the Waltham MIS team is alerted. Our team then creates a Google accounts (grades 1-12) and begins the process of prepping a Chromebook for the students (grades 6-12). 

Please check our Devices Page for more information.

If your child has started school and does not have a Google account and/or Chromebook after 1-2 weeks, please contact your child's teacher or principal. 

Google Classroom, Google Apps, or Assignments by Classroom Teachers

If your child is experiencing problems accessing a classroom assignment at home, please contact your child's teacher first. 

If your child's teacher cannot resolve the problem, they will consult with their school's digital learning lead.

Maintained by the Waltham Public Schools Digital Learning Team